HOUSE RULES

NO PARTY POLICY: Aspire Melbourne enforces a strict 24/7 no party policy and any guests found to be in breach, may face a non-refundable eviction.

NO SMOKING POLICY: Aspire Melbourne enforces a strict 24/7 no smoking or vaping policy throughout the property and in apartments (including balconies) any guests found to be in breach, may face a $500 fine and eviction.

payment policy

For flexible bookings arriving from 1 December 2026, a non-refundable first-night deposit per room will be charged 5 days prior to arrival. Arrivals before this date retain the existing 7-day deposit requirement. The remaining balance is payable at check-in. Your reservation is only confirmed once the deposit has been successfully processed. If we are unable to process the payment, a second attempt will be made. Should payment remain unsuccessful after the second attempt, we reserve the right to cancel the reservation.

• Cancellations within the applicable 5-day or 7-day period incur a first-night cancellation fee.
• No-shows or cancellations after check-in incur a fee of 100% of the total booking value.
• Non-refundable bookings cannot be cancelled, amended or refunded.

ROOM CANCELLATION POLICY

DEPOSIT POLICY: For arrivals from 1 December 2026, a non-refundable first-night accommodation deposit will be automatically processed by Aspire 5-days prior to arrival. Arrivals before this date retain the existing 7-day deposit policy.

CANCELLATION POLICY: 

• Cancellations made more than 5 days prior to arrival are free of charge for arrivals from 1 December 2026, excluding non-refundable bookings.
• Cancellations within 5 days of arrival incur a cancellation fee equal to the first night’s accommodation charge.
• Arrivals before 1 December 2026 retain the existing 7-day cancellation policy.
• No-shows or cancellations after check-in incur a fee equal to 100% of the total booking value.

SECURITY BOND

A pre-authorisation for the security bond is required on check in of $250.00. Cash bonds not accepted. The debit or credit card used for pre-authorisation must be presented on check-in by the cardholder with valid photo ID for card ownership and will remain pending with your bank up until 7 days post your departure date.

CAR PARKING

Aspire Melbourne do not have on-site parking, please contact Reception at 1300918987 for paid car parking options in the surrounding area.

ROOM REQUESTS

Apartments vary in view, layout, furniture package and bedding configuration. A request for a specific apartment cannot be guaranteed. All images shown are examples and indicative only. High floor or similar requests are subject to availability and therefore cannot be guaranteed.

HOUSEKEEPING

Stays under 6 nights: A starter supply of amenities is provided. No housekeeping service is included, and additional supplies can be purchased from Reception.
Stays of 6–8 nights: A complimentary mini service is provided on Day 3.
Stays of 9+ nights: A mini service is provided on Day 3, followed by a full service on Day 6, alternating every three days thereafter.

Housekeeping services include fresh linen and towels, replenishment of toiletries and toilet paper, and tea and coffee top-ups.

CHECK IN

The registered guest under the booking name must check in and provide valid photo ID and debit or credit card in their name. Minimum age for check-in is 21 years of age. If an additional guest will be arriving at an earlier scheduled time, please contact us to arrange for their name to be added to the reservation in advance. The registered guest must check in on the scheduled day and no refunds will be given for ‘no shows’. Aspire Melbourne reserves the right to cancel reservations made with system errors resulting in incorrect availability & rates at their discretion.

GUEST PROPERTY POLICY

Part 5.2 of the Australian Consumer Law and Fair Trading Act 2012 may make an accommodation provider liable to make good the loss of a guest’s property in certain circumstances even though the loss is not caused by the fault of the accommodation provider, or the provider’s agent.

The liability of the accommodation provider under the Act

• applies only to a guest of the accommodation provider;
• applies only for the period for which the guest is provided accommodation;
• is limited to $300 for each room provided for the use of the guest on the day, unless the guest’s property was placed in a safekeeping service;
• is limited to $3000 for each room in respect of a guest’s property that was placed in a safekeeping service (excluding a safe in a room);
• does not cover motor vehicles and property owned by the guest left in or on a motor vehicle.

Part 5.2 does not limit any other right or remedy available under the Australian Consumer Law and Fair Trading Act 2012.